![]() ![]() We work tirelessly to ensure that your merchandise arrives to you on time. If an order is delayed in transit, does the return policy still apply? Yes. Note that all items shipped back without prior Return Authorization or outside the 5 days return period will not be eligible for a refund. The customer is responsible for the shipping cost associated with returns. International orders and orders outside of the contiguous US Returns from the location other than the original deliveryĪltered items (repainted, refinished, cut, etc.) Used items or items without original packaging Not every item on our site is eligible for a return. If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time. If merchandise is not in new condition, the return will not be accepted or a restocking charge of up to 30% of the invoice will be deducted from the credit prior to issuing a refund. ![]() ![]() This means that the product returned must be unassembled, in the original carton, and packaged in a new condition. Merchandise must not be damaged and must be returned in the same condition in which it left the warehouse. For items offered with free freight or discounted freight, the actual outbound shipping fees will be deducted from the amount refunded. Return freight charges must be paid for by the customer and the original freight charges are non-refundable. See below).Īll returns must have prior approval and a return authorization number assigned. We hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take returnable items in an unused condition fit for resale within 5 days of delivery. The design details, quality, safety, and sustainability of our products will meet, if not exceed, your expectations. We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world to ensure you'll love every LOOMLAN item in your home. ![]()
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